Thank you for shopping with Apex Style: Fashion Brand. We are committed to providing high-quality products and ensuring your satisfaction. Please review our Refund and Replacement Policy below:
1. Replacement Policy
1.1. No Refunds: Apex Style: Fashion Brand does not offer refunds for any purchases. We only provide replacements for products that arrive damaged.
1.2. Replacement Eligibility: If you receive a product that is damaged upon delivery, you are eligible for a replacement only if you adhere to the following conditions.
2. Reporting Damaged Products
2.1. Timeframe: You must report any damaged products within 3 days of receiving your order. After this period, we are unable to process replacement requests.
2.2. Documentation Requirement: To request a replacement, you must provide video evidence showing the damage to the product. The video should clearly depict the damaged areas and include the packaging and product as received.
2.3. Submission Process: Please send the video evidence along with your order number and a brief description of the damage to our customer service team at support@apexstyle.shop.
3. Replacement Process
3.1. Review and Approval: Once we receive your video evidence and replacement request, our team will review the information. If approved, we will arrange for a replacement of the damaged product.
3.2. Replacement Shipment: We will send the replacement product to the original shipping address at no additional cost. Please allow 7-10 business days for processing and delivery of the replacement.
4. Non-Eligible Items
4.1. Condition of Product: Products damaged due to misuse, alterations, or wear and tear are not eligible for replacement.
4.2. Incorrect Orders: If you received the wrong product due to an error on our part, please contact us immediately, and we will arrange for the correct product to be sent.
5. Contact Information
For any questions or to report a damaged product, please contact us at:
Apex Style: Fashion Brand
support@apexstyle.shop
+91-8279322953
6. Policy Changes
We reserve the right to modify this Refund and Replacement Policy at any time. Any changes will be posted on our website and will be effective immediately.
Thank you for choosing Apex Style: Fashion Brand. We appreciate your understanding and cooperation.